A:To ensure that we can offer quality watches at outlet prices, we have chosen to send the products directly from the supplier. This allows us to save enormously on transport, storage, packaging and shipping costs and offer the products at real outlet prices. Because we send the products directly from the supplier From asia do the avrage shipping time is 5-20 days.
Q:The expected delivry time has passed, Where will my order be?
A:In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process. You can always request the status of your order from us via the Track your order page.
Q:i miss some products with my order, how is that possibile?
A:Because we work with different suppliers, it is possible that products are shipped separately. If items from your order are missing, you will usually receive these after 2-3 days.
Q:What Are The Shipping Costs?
A: We get this question every day, and many are surprised at the answer, but we take full responsibility for the shipping costs.
EXCHANGE AND RETURN
Q:I am not satisfied with my order, can i return it?
A:Yes. You can return any order to us within 14 days without giving any reason.
Q:I want to return an item, what should i do?
A: If you are not satisfied with your order, you can exchange or return it within 14 days of receipt. Products must be returned in their original condition and provided with labels and tags. The product must not contain any traces of use.
A return must always be provided with Track & amp; Trace code. The sender is always responsible for the shipment.
If we have received the items returned by you, we will ensure that the purchase amount is on your account within 5 days. Download Return Forum
TRACK & TRACE
Q: Where can i find my track & trace code?
A: Once the order will be shipped, you will recive tracking code on you email adress provided by you, And you can Track your order On THIS page.
QUESTION ABOUT PRODUCTS.
Q: I have a question about the product, where i can contact?
A: Do you have a specific question about our products & can't you find the answer in the product description? No problem, you can contact us via instagram page & our customer service will be happy to assist you.